Ecitizen is a web-based platform which ensures that Kenyans can access various services and information conveniently just by making clicks on internet-supported devices such as smartphones, tablets, and computers .
eCitizen was launched four years ago by the Ministry of Finance and is operated by the ICT Authority of Kenya (IDA).
In a gazette notice dated December 20 2022, the National Treasury and Economic Planning Cabinet Secretary Njuguna Ndung’u said all payments for government services shall be made through th platform.
Below are answers to frequently asked questions concerning Ecitizen
1. Who can use eCitizen?
Registration for an account on the eCitizen platform is open to Kenyan citizens, residents, and foreigners.
2. Why should you create an eCitizen account?
By signing up for an eCitizen account, Kenyan citizens gain access to all government services, while foreign residents can conveniently access certain government services with a single sign-in.
3. How can I make payments for services?
You can conveniently make electronic payments for services using various channels, such as mobile money, debit/credit cards, and online banking from local banks. Payment options available on the gateway include M-Pesa, Visa/MasterCard, Airtel Money, E-agent, Cash Deposit through KCB/Equity Bank, Pesalink, and RTGS.
4. How do I register for an eCitizen account?
To create an account on eCitizen, follow these steps:
- Visit the eCitizen website at www.ecitizen.go.ke.
- Click on the “Register” button and choose the appropriate option for citizen, foreigner, or resident.
- Sign in and access the desired government service.
5. What is the convenience fee?
Convenience fee is an additional charge applied to the cost of certain services processed through the eCitizen portal.
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6. Is my information secure on eCitizen?
Ensuring data security is a top priority on the eCitizen platform. Enhanced security measures, including two-step authentication through one-time passwords sent to your registered phone number or email, are in place to protect the platform.
7. What is the waiting period after submitting an application?
Most applications require review and approval, so the waiting period may vary depending on the type of service you are applying for.
8. How can I confirm that my payment has been successful?
After making a payment on the eCitizen platform, you will receive a confirmation receipt containing the reference bill and transaction details.
9. How do I update my phone number/email on eCitizen?
Once logged in, navigate to the account management section on eCitizen and update your phone number or email accordingly.
10. Where can I provide my biometrics (fingerprints) for passport applications/renewals when abroad?
When abroad, you can visit the Kenyan Embassy in the country where you are currently located to provide your biometrics.
11. How long does it take to issue a single entry eVisa?
It takes 48 working hours for a Category 2 Visa and 14 working days for a Category 3 Visa to be issued.
12. Can my visa be extended if it expires while I am in Kenya?
Yes, you can extend your visitors pass through the fns.immigration.go.ke website.
13. If I stay in Kenya for more than 3 days, do I need to apply for another transit visa?
Please note that transit visas are only valid for 72 hours, so if you plan to stay longer, you will need to apply for a different visa type.
14. If I encounter issues using my card for payment, what other options are available?
If you are unable to use your card, you have the alternative option of making a cash deposit through KCB or Equity Bank.
15. What should I do if there is a delay in receiving payment confirmation?
If you experience a delay in payment confirmation, please wait for the confirmation message from M-Pesa or your bank before contacting the customer care desk at +254 207 903 260 for further assistance. Avoid making another payment before receiving confirmation to avoid double payment.