The processing of Police Clearance Certificate, also known as Certificates of Good Conduct, at the DCI headquarters has been fully restored as of Thursday following a system upgrade.
Mohamed Amid, the Director of Criminal Investigations, announced that the Principal Criminal Registrar’s office has implemented practical measures to clear the backlog caused by temporary system disruptions.
During the period, the unit had to resort to manual processing to address urgent cases.
“We highly regret the delays experienced over the period, and assure our clients of enhanced and expeditious services,” he stated.
The Principal Criminal Registrar (PCR) clarified that applicants no longer need to schedule fingerprinting appointments through the e-citizen portal. Instead, they can select their preferred fingerprinting centers based on convenience.
To prevent cases of returned applications, applicants are reminded to ensure that the ID card copies attached to their filled application forms are clear duplicates, with special attention to the thumbprint impression.
The production of these certificates had been stalled for months, causing significant disruptions to many applicants’ plans. Some applicants reported waiting for their documents for up to seven months.
DCI is now working diligently to clear the backlog, similar to the Department of Immigration, which faced production challenges as well.
Police Clearance Certificates are crucial for individuals seeking employment or travel to certain countries.
How to Apply for Good Conduct Certificate
Applicants are encouraged to fill out the forms on the e-citizen platform.
Select the mode of payment and complete the payment for the police clearance.
Download and print two copies of their invoice and one copy of their C24 on both sides on an A4 paper.
Present the C24 and invoices, along with an original National ID for adults or an original birth certificate for minors, to the DCI for fingerprint recording and processing.
During the submission, provide two downloaded copies of the invoice and one copy of the C24 printed on both sides of a C24.
Applicants should appear in person and allow their fingerprints and palm prints to be recorded on a prescribed fingerprint form C24. For those residing outside the country, they can send their professionally fingerprinted forms.
Once generated, your certificate will remain on your e-citizen account for six months before it is removed.