The Ministry of Gender and Public Service announced the new method of making appointment at Huduma Centres on Friday, April 28.
Aisha Jumwa, cabinet secretary for the public service, issued a circular outlining the simplified processes that had been adopted.
The Ministry has specifically directed people who need replacement national identification cards to schedule appointments through the Huduma Centre website.
Those in need of a replacement ID are encouraged to use their smartphones to schedule a new appointment, following which they will receive instructions on how to proceed.
How to Book Huduma Centre Appointment
First, use your phone’s or computer’s browser to go to appointment.hudumakenya.go.ke.
To sign up, simply go to the menu and select the register option.
Third, after receiving your sms with your login information, proceed to the booking page.
4 Show up to the Huduma centre GPO at the appointed time and on the scheduled day.
Part of the statement released by Huduma Centre read, “You will be required to show your booking slip or SMS.”
Customers in Kenya can also reach a Customer Relations Officer by dialing 0206900020 or sending a text message to the same number.
The Ministry also issued a warning that GPO Huduma Centres would be closed to anyone who did not have an appointment.
The interviews that will take place at Huduma Centres all around the country have been emphasized as being easy, simple, and verifiable.
The Huduma Centre is a government program created to improve the accessibility, efficiency, and openness of government services for the general public.
Over the past few years, more than fifty Huduma Centres have opened across Kenya, with the first one opening in Nairobi in 2013.
Services such as company registration, tax filing, and bill paying, as well as the issuance and renewal of passports, birth certificates, and identification cards, are all available to people through Huduma Centres.
The centers also provide as a place for people to voice their opinions and grievances about government programs and services, as well as receive information about them.
As a result of its success in expanding access to government services in Kenya, the Huduma Centre concept has been adopted in neighboring countries including Uganda and Tanzania.