Kenya Railways has issued a warning to the general public regarding individuals falsely claiming to be its representatives and engaging in sale of fake SGR passenger tickets.
In a statement released on Thursday, the organization cautioned that these impostors are offering tickets at prices higher than the official rates set by Kenya Railways.
Emphasizing the need for vigilance, the organization urged the public to avoid falling victim to these scams.
Kenya Railways clarified that legitimate tickets for travel on the Madaraka Express Passenger Service can only be obtained through the official KRC tickets platform online, via the *639# USSD payment solution, or through in-person purchases at the nearest station.
“All tickets for travel on the Madaraka Express Passenger Service trains are collected at the nearest Madaraka Express Passenger Service station,” the statement read in part
Kenya Railways management underscored that tickets for the Madaraka Express Passenger Service are issued in the name of a specific passenger and are non-transferable.
KR denied having appointed any external individuals or firms to sell tickets on its behalf and advised against engaging with anyone attempting to sell tickets through unauthorized channels.
This cautionary statement follows the announcement of new fare rates scheduled to take effect on January 1, 2024.
Kenya Railways disclosed a 50% fare increase across all routes in the country.
The fare for a trip to Mombasa will rise to Sh1,500 from the current Sh1,000. First-class travel will incur a fee of Sh4,500, up from Sh3,000.
The fare adjustments, effective November 1, 2023, for advance purchases, are attributed to rising costs in the energy and petroleum sector.
Kenya Railways explained that increased fuel prices have significantly impacted operational costs, necessitating the fare adjustments.